Founder’s First HR empowers leaders and their teams with the clarity, confidence, and skills to elevate every guest experience. Through dynamic workshops, operational assessments, and leadership training, excellence becomes the standard—not the exception.
Ways to Partner
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Full-day leadership & hospitality seminars
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Half-day focused workshops
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1:1 leadership coaching (virtual or in-person)
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Service standards & brand orientation programs
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Train-the-Trainer development for in-house HR/L&D
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Secret shopper guest experience assessments
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Custom training programs & ongoing partnerships
Results
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Leaders who effectively communicate
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Employees transformed into Brand Ambassadors
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Consistent performance under pressure
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World-class standards of service
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Guest experiences that strengthen your reputation
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Improved alignment between departments
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Inspired teams that deliver results
Core Training Areas
Leadership
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Leading with trust & clarity
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Creating a culture of growth
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Coaching with intention
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Feedback that sharpens performance
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Thriving in high-pressure moments with calm authority
Service
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Elevating service standards with consistency & intention
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Turning recovery into loyalty
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Communicating with presence and professionalism
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Delivering memorable guest moments
Performance
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Developing Brand Ambassadors
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Ownership of roles & responsibilities
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Accountability that strengthens trust
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A team aligned in purpose
About Eliza
For over two decades, Eliza McLaughlin has helped leaders leverage their strengths to build high-performing, purpose-driven teams across luxury hospitality and the outdoor industry—teams guests remember and owners trust.
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​Eliza's work blends genuine connection with clear operational strategy, grounded in the belief that people are any company’s greatest advantage.
​Her goal for clients: build a culture of growth where confidence drives consistency - and consistency drives exceptional results.
Eliza is one of the most talented people I've ever had the opportunity of working with. At FranklinCovey, we define effectiveness as "getting results now, in a way that allows for getting even better results in the future." This is how Eliza thinks and operates. She is someone who takes the time to understand exactly what is needed, and then produces with excellence.
Todd Davis
Chief People Officer
FranklinCovey
Bar none, Eliza's training programs, which include team member orientation and manager development courses, have been the best I've seen. The imparted knowledge helped maintain a continuous high level of readiness which allowed our organization to meet and exceed standards and mission requirements.
Dan Bullert
Chief Operating Officer
Stein Eriksen Collection
Eliza was a standout from the beginning—impeccably prepared, meticulous with detail, and deeply committed to elevating both her team and the guest experience. What I remember most is her warmth and natural ease with people; she creates an environment where learning lands and teams genuinely grow. Eliza brings professionalism, clarity, and heart to every room she enters, and anyone would be fortunate to partner with her.
Jim McPartlin
Former VP Leadership Development
Forbes Travel Guide
Service is black-and-white. Hospitality is color.
Will Guidara
Eleven Madison Park